Free preview
The demo preview is free and creates no payment. Paid work begins after scope and price are confirmed in writing.
Setup work
Refund eligibility for a setup fee depends on whether work has started, what has been delivered and mandatory consumer law. Requests made before work starts should be sent to support.
Monthly service
Requests concerning unused periods, partial periods or service interruptions are reviewed under the order confirmation and applicable law. This policy does not limit mandatory rights concerning withdrawal or defective service.
Done For You
Custom proposals separately state the start date, one revision round, exclusions, delivery and refund terms. The proposal may contain more specific conditions than this general policy.
Withdrawal and early performance
Mandatory distance-contract withdrawal rights remain available for consumer transactions. If work is requested before the withdrawal period ends, the required information and explicit consent are collected separately in the written order flow. A statutory exception is used only when it validly applies.